Privacy Policy - Silvanth Quintavix Architecture

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Introduction

Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: at Silvanth Quintavix Architecture, we've built our reputation on trust and transparency, and that extends to how we handle your personal information.

This policy explains what data we collect, why we need it, and how we protect it. We've tried to keep the legal jargon to a minimum, though some of it's unavoidable (lawyers, y'know). If you've got questions after reading this, just give us a shout at info@silvanthquintavix.info.

Who We Are

Silvanth Quintavix Architecture

1247 Granville Street, Suite 304

Vancouver, BC V6Z 1M5

Canada

(604) 555-7832

Quick Summary

We collect info you give us directly, use it to provide our architectural services, and never sell it to third parties. You've got rights over your data, and we're here to help you exercise them.

Information We Collect

We're not in the business of hoarding data - we only collect what we actually need to work with you and provide our services.

Information You Provide Directly

Contact Details: Name, email address, phone number, mailing address
Project Information: Property details, design preferences, budget ranges, timelines
Communication Records: Emails, meeting notes, consultation records
Payment Information: Billing addresses and payment details (processed through secure third-party providers)
Professional Details: Company name, role, industry (for commercial clients)

Information Collected Automatically

Website Usage: Pages visited, time spent, referring sites (through standard analytics)
Device Information: Browser type, operating system, IP address
Cookies: Small files that help our site function properly and remember your preferences

How We Use Your Information

Here's where your data actually goes - and spoiler alert, it's all pretty straightforward stuff related to doing our jobs well.

Primary Uses

Providing architectural services and consultations
Communicating about your projects
Processing contracts and payments
Scheduling site visits and meetings
Sharing project updates and documentation

Secondary Uses

Improving our website and services
Sending relevant updates about our work (only if you've opted in)
Responding to inquiries and support requests
Complying with legal obligations
Protecting against fraud or security issues

How We Share Information

We're not about to blast your info all over the place. When we do share data, there's always a good reason, and it's usually with folks helping us deliver services to you.

We work with trusted partners like engineers, surveyors, contractors, and consultants. They might need access to project details and your contact info to get the job done. Everyone we work with is bound by confidentiality agreements.

Sometimes we're legally required to share information - think building permits, regulatory compliance, or court orders. We'll only disclose what's necessary and we'll let you know when we can.

We love showcasing our work, but we'll always ask your permission before featuring your project in our portfolio, website, or marketing materials. You can say no, and we'll respect that completely.

If we ever merge with another firm or sell the business (not planning on it, but ya never know), your information might be transferred as part of that deal. You'd be notified, and the same privacy protections would apply.

Data Security

We take security seriously - after all, we're entrusted with details about people's homes and businesses. Here's what we do to keep your info safe:

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Encryption

All data transmitted to and from our servers is encrypted using industry-standard SSL/TLS protocols.

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Access Controls

Only authorized team members can access client data, and only when they need it for their work.

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Regular Backups

We maintain secure backups to protect against data loss while ensuring backup data is equally protected.

Real talk: No system is 100% hack-proof. We do everything we reasonably can to protect your data, but if there's ever a breach that affects you, we'll let you know promptly and work with you to minimize any impact.

Your Rights & Choices

This is your data we're talking about. You've got rights, and we're here to help you exercise them.

Access & Portability

You can request a copy of the personal information we hold about you. We'll provide it in a commonly used format.

Correction

If something's wrong or outdated, let us know and we'll fix it. Accurate info helps us serve you better anyway.

Deletion

Want us to delete your data? We'll do so unless we're legally required to keep it (like for tax or contract purposes).

Opt-Out

Don't want marketing emails? No problem. There's an unsubscribe link in every message, or just tell us directly.

Restriction

You can ask us to limit how we use your information in certain situations while we sort things out.

Objection

If you object to how we're using your data, we'll stop unless we've got a compelling reason to continue.

To exercise any of these rights:

Email: info@silvanthquintavix.info

Phone: (604) 555-7832

Cookies & Tracking

Our website uses cookies - those little text files that help sites work properly and remember your preferences. Here's the breakdown:

Essential Cookies

These keep the site functioning - things like remembering you're logged in or maintaining your session. Can't really turn these off without breaking the site.

Analytics Cookies

We use these to understand how people use our site - which pages are popular, where folks are getting stuck, that sort of thing. Helps us make the site better. These don't identify you personally.

Preference Cookies

These remember your choices - like if you've dismissed a notification or selected certain filters. Makes your experience smoother on repeat visits.

You can control cookies through your browser settings, but heads up - blocking all cookies might make parts of the site not work properly.

Data Retention

We don't hang onto your information forever - just as long as we need it for legitimate purposes.

Active Projects: Throughout the project duration and for 7 years after completion (that's the legal requirement for architectural records in Canada)
Inquiries: If you reach out but don't proceed with a project, we'll keep your info for 2 years in case you change your mind
Marketing Communications: Until you unsubscribe or we haven't heard from you in 3 years
Financial Records: 7 years from the end of the tax year (legal requirement)
Website Analytics: Typically 26 months, then it's anonymized

Third-Party Services

We use some third-party tools to run our business efficiently. These services have their own privacy policies, and we've vetted them to ensure they meet our standards.

Payment Processing

We use secure payment processors who handle credit card info. We never see or store your full payment details.

Email Services

Our email provider helps us manage communications professionally and securely.

Cloud Storage

Project files are stored on secure, encrypted cloud servers with enterprise-grade security.

Analytics Tools

We use web analytics to understand site usage. This data is aggregated and anonymized.

International Data Transfers

We're based in Canada, and we primarily work with Canadian service providers. However, some of our tech tools are hosted in the United States. When data crosses borders, we ensure it's protected by appropriate safeguards like standard contractual clauses and adherence to privacy frameworks.

If you're outside Canada and working with us, you're consenting to your information being processed in Canada under Canadian privacy laws, which are pretty robust.

Children's Privacy

Our services aren't directed at anyone under 18. We don't knowingly collect information from kids. If you're a parent and think we've somehow collected data about your child, please contact us immediately and we'll delete it.

Changes to This Policy

We might update this policy from time to time - usually when laws change or we adjust our practices. When we make significant changes, we'll let you know via email or a prominent notice on our website.

The "Last Updated" date at the top tells you when we last modified this policy. It's worth checking back occasionally if you're curious about whether anything's changed.

Your Legal Rights (Canada-Specific)

As a Canadian business, we're subject to federal and provincial privacy laws, primarily PIPEDA (Personal Information Protection and Electronic Documents Act). This gives you specific rights and protections.

File a Complaint

If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada

30 Victoria Street, Gatineau, Quebec K1A 1H3

Toll-free: 1-800-282-1376

Website: priv.gc.ca

Questions & Contact

If you've made it this far, congrats - you're more thorough than most! If anything's unclear or you've got questions, don't hesitate to reach out. We'd rather explain something now than have you worried about your privacy.

General Privacy Inquiries